This page offers general FAQ answers to questions not found on our topical FAQ pages.
How can I file a sales tax exempt form?
Rustic Grace pays sales tax for you. Filing a sales tax exempt form is not needed.
Once I place an order, how long will it take to receive it?
We strive to complete orders as quickly as possible. Our production times vary, in the spirit of transparency, you can always find updated turnaround time information in the pink banner at the top of our website.
Do you offer wholesale pricing?
We pride ourselves in offering transfers at wholesale pricing to the public. Whether you are ordering 4 or 400 transfers, our low pricing is sure to beat any company with the same quality, custom, made to order products.
Do you have any first time customer discount codes?
As a company that offers business supplies, we do not offer the same first time customer discount codes that luxury item companies offer. We do, however, offer free shipping on transfer orders over $100.
Do you offer any other types of discounts?
Bundle packs are a great way for new customers to test ease of application and quality of our product at a discounted rate ($8 Savings). Offered in a bundle pack is 4 Adult HTV transfers of similar theme. Bundle packs are curated by our manager and are not customizable in any way.
How does your Loyalty Points Program work?
Customers will earn 5 points for every $1 spent at www.rusticgracecompany.com. Customers earn $5.00 off for every 750 points redeemed for a reward with a minimum of $25 purchase. Please be sure to log into your account prior to checkout. Points can not be retro applied to an account after purchase as a guest and points can not be combined across multiple customer accounts.
To turn points into a reward, you will need to log into the rewards panel on our website by logging into your customer account. Once you're logged in, open the rewards panel. Click 'Ways To Redeem'. If you have enough points for a fixed amount reward, there will be a redeem button. To redeem your points on incremental rewards, use the points slider to select the amount of points you would like to spend, then click 'Redeem'. Upon clicking redeem, you will be taken to a page that shows the coupon code with a button to 'Apply Code' which will automatically apply that coupon code to the checkout. The code will also be stored in their rewards panel under the 'Your Rewards' section at the bottom.
Can I use your mock up images?
You are welcome to utilize our readily available mock up images to gauge interest from your customers. We do, however, recommend you create your own mock up images with your pressed transfers to set your products apart from everyone else as well as prevent your customers from reverse searching the image and sourcing your supplier for themselves.
My cart says a Quantity Warning, What does that mean?
All Mascot WORD designs have a MOQ of 4 transfers each order. This includes transfers with the words 'doodle word, mascot word, word with lines' in the title. If you are receiving a quantity warning, please check your cart to see if a mascot word transfer is one of your line items. If the quantity is not 4, you can adjust it to 4 or remove it entirely from your cart and your quantity warning should be removed at that time. If you are still having issues with completing your purchase, please email us with screenshots of your cart contents.
What printer/software/vinyl do you use?
We use commercial grade equipment here at Rustic Grace, but we do not share proprietary information with our customers.