SCHOOL SPIRIT MOCKUP DESIGN REQUEST
BEGINNING FEBRUARY 7, 2022 - Rustic Grace will offer custom design requests for school occupation/school spirit/sports related designs only. We will no longer accept pre made design files and we will no longer offer custom transfers for private/individual companies/families/etc. Additionally, the MOQ to receive your mock up credit back via a discount code will move to 10 Adult HTV transfers, 6 sheets of temporary tattoos or a fundraiser pack for vinyl stickers.
This is for the mockup ONLY. No transfers will be made and just one request per design is needed.
FREE SHIPPING IS ONLY VALID TOWARDS A MINIMUM OF $100 IN TRANSFERS TO BE SHIPPED. IF YOU ADD A MOCKUP REQUEST TO YOUR ORDER MAKE SURE YOU HAVE A $100 IN TRANSFERS TO BE SHIPPED. IF NOT YOUR DISCOUNT CODE WILL BE FORFEITED TO THE SHIPPING COST OF THE TRANSFERS.
Please Note: We are 3-5 BUSINESS DAYS out on custom mockups at this time. Please keep this in mind before proceeding with your custom requests.
If the mockup request is submitted incorrectly, or a mock up is requested for a readily available design, the mockup request will be canceled and the mockup fee will be given back to you via a discount code for it to be resubmitted correctly less a $3 processing fee. NO REFUNDS in the form of original payment will be given for incorrect submission of a mockup request.
Due to the high volume of custom requests, mock-ups are REQUIRED for any customization not readily available on our website prior to ordering transfers. This ensures that the company and the customer are in agreement on design specifics and the product received is the specific product requested. The mock-up request and associated fee are compensation for our time to design this specific request for you and provide you with an image you can use to gauge interest from your customers. The associated $10 fee is refunded back to you after your MOQ purchase has been made via discount code toward your next order. The mock-up fee does not include rights or exclusivity to a specific design file.
Please Note: We no longer accept pre made, provided design files.
How It Works:
- Place your custom request using this mockup form. Please be as specific as possible.
- Email any mascot images you would like to use in your specific design to email@example.com. These images have to be high resolution, true PNG files with transparent backgrounds or SVG files. JPG files, screenshots, PNG files without transparent backgrounds will not be of use for your design. If no mascot image is provided, your design will not include a mascot at all. We do not build/create mascot files and we will not pull files from a search engine to fulfill your request. Mockup requests do not begin their turnaround time count until all mascot files needed to complete those requests are received. Not submitting your correct mascot files via email in conjunction with your custom requests will delay processing time.
- Wait up to 3-5 business days for your mockup. Your mockup will be delivered via the email address provided on your mockup design request. You will receive a mock up, JPG image of your design on a t shirt, and a link to order your transfers.
- Approve your design by ordering your transfers or request a design adjustment to the design mockup ordered. One design adjustment is included in your mockup fee after receiving the initial design. Subsequent changes will incur a $5 fee per change. When a change is requested, the design will go back in our cue. Mock Up t shirt colors can now be revised and will incur a $5 fee per change. The mock up t shirt color fee is non refundable and can not be used as your complimentary design adjustment. Current turnaround time for revisions is 7 business days.
- Order your desired number of transfers. Please remember a MOQ of 10 Adult HTV transfers is required. You must purchase 10 adult HTV transfers per mockup design on your first order. Orders cannot be split. For example: with one on one order and 9 on another order. The MOQ (minimum order quantity) for vinyl stickers are one of our fundraiser decal packs. The MOQ for temporary tattoos is 6 sheets of tattoos.
- Email/Message us to let us know your order has been placed. We will review your purchase. If the purchase meets the required minimum, you will receive a one time discount code of $10, per mock up request, to be used on anything on our website. It is your responsibility to contact us to review your order.
- Mockups are a design created and sent to you as a computer generated image not an actual print. Colors will never match exactly from a computer image and a an actual printed transfer.
- Information Needed:
- Name of Design - Choose a design name from our website. Example: Small Town Vibes or Swash. If you do not see what you are looking for, choose ‘Other’.
- Mascot - If you would like a specific mascot, we will need a high resolution, true PNG file with transparent background or SVG file. You can typically request this from your local school office. Please email these to us at firstname.lastname@example.org.
- Colors For The Design
- Mock Up T Shirt Color - Please remember that this is the t shirt color that you want your design to be displayed on for you to use to gauge interest from your customers. Revisions of your mock up t shirt color are a non refundable $5 each. You are not purchasing a t shirt.
Mock Up requests will remain on the website for a minimum of 6 months and maybe subsequently removed for storage and quality reasons. At that time, they will need to be re requested.
Effective: Tuesday, September 23, 2020
Last Updated: Friday, February 11, 2022